Recent Posts

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11
Player / Re: Open ScalaScript using Player
« Last post by Staffan on January 22, 2018, 01:28:21 PM »
Can you clarify with a few more details? While it's an easy question on the surface, the answer does require that you have working knowledge of Scala Designer, Scala Content Manager and Scala Players. If all you are trying to do is run a script that, for example, plays some content, you would create the script in Designer, publish it to your CMS and then add it to the Playlist set to run on that specific Player. Once you become proficient in ScalaScript and how it works when run on the Players, Scala is an amazingly powerful and flexible platform.
12
Player / Scala Player Crashes on Open Serial Port Command if cable not connected
« Last post by Staffan on January 22, 2018, 01:22:35 PM »
We are using a USB to Phono connector to use RS232 commands to turn our Samsung monitors on and off, change input and adjust the volume. It all works great except if we inadvertently send the command to any Player in which the cable is not connected to the serial port. In those cases, we get an error such as this...

USER:SerialEX::Opening Serial Port 'COM3:'.
Error 32.1: (win32) Cannot find the 'COM3:' serial port.

and the slide freezes and just sits there. I would be fine with the Player throwing an error if it then just ignored the script and moved on as it usually does. Is this a bug? Is there anyway around it? Has it been fixed in the most recent updates?

Thanks,
Staffan
13
Content Manager / Re: CM 11.03.x API issues
« Last post by leonardo.silva on January 04, 2018, 12:19:06 PM »
just in case:
this filter "%s/media?filters={'id':{'values':[%s],'comparator':'eq'}}" % (rest_url, media['id']) works fine when I use the GET method, but doesn't with DELETE.
14
Content Manager / CM 11.03.x API issues
« Last post by leonardo.silva on January 04, 2018, 12:05:19 PM »
Hello,

I'm having issues with API since last updated version of CM 11.03.06.

In the past, this code (wrote in python) worked fine in a loop:

delete_filter = "%s/media?filters={'id':{'values':[%s],'comparator':'eq'}}" % (rest_url, media['id'])
req2 = self.http_connection.urlopen('DELETE', delete_filter, headers=self.http_headers)

now it doesn't work, but ok, i'm trying to follow API docs to delete many media items by filters as follow:

API doc exemple: {'id' : {'values':[2,10,14], comparator : 'in'}}

My code without any loop:
delete_filter = "%s/media?filters={'id':{'values':%s,'comparator':'in'}}" % (rest_url, image_ids)
req = self.http_connection.urlopen('DELETE', delete_filter, headers=self.http_headers)

Obs: image_ids get all the media ids based on media category and append the id in a python dict.

Running this code, API doesn't show any error or warn on log, so, i suppose all media was deleted by filter, but no! all the medias selected kept as is.

All these codes was executed with an administrator account.

Could you help me?

Thank you,
15
Content Manager / Cant move VBS scripts in non scheduled content
« Last post by mcklit on December 13, 2017, 05:52:04 AM »
I have a Visual Basic script in the Content folder that I use through Scala Designer.
When I deploy the designer warns me that the script in the Content folder will not be moved. All as expected.

So I upload the VBS file and put it into a playlist. This playlist is inserted into a Schedule and selected in the tab called "Non-Scheduled Content".
I go into my list of players and select the player with the schedule and non-scheduled content. I select "generate new plan" and the download column shows that one item is remaining. And then nothing more happens. It never gets the file moved no matter how long i wait.

I've tried putting other content into the playlist and linked it as "non-scheduled content." All the files in the playlist - except the VBS script is moved.
I've tried linking it to other schedules - also no luck with that.
I've tried linking it to playlist that goes to other players on other PC - also no luck.

I've updated Deisgner, Player and Content Manager to newest version and I don't know if that is part of the problem. Maybe a bug was introduced in this update?

As said - it's ONLY the VBS files that are causing problems.

Anyone else recognize this problem?
Any suggestions to things I might try?

Thanks!
16
Player / Scala Configuration Audio Hardware loses settings
« Last post by iak on December 11, 2017, 03:57:18 PM »
The Scala Configuration Audio Hardware appears to "forget" its audio configuration sometimes and reverts back to "Default Sound Device"?

to resolve, I have to remote into the player and correct the scala configuration, to only have it forget again at a later date.

Anyone know why Scala forgets its settings? Is there anyway to force Scala to not forget? Has anyone else had this problem? Anyone have a resolution?
17
Screens going blank probably means the player's license has expired. Once the player and CM are talking again you should be fine, just two things you need to do. These instructions are a bit oversimplified but hopefully it's enough to get you going:

In the Content Manager you have to configure its services with its new URL/IP address. Login to the CM as Administrator and go to:
System -> Server Settings.
From here under the "System Information" tab you should have all the version info you were looking for about the CM.
Under the "Client Connection" tab look for the field "Connection Host Address" and enter the new IP address of the Content Manager. Don't change anything else!
Restart the CM / Tomcat or just reboot the box to apply the settings.


On the player you need to configure the Scala software to look to the new IP address of the Content Manager:
Exit the player client <Alt><f4> (probably, it may be different for you depending on how it was configured).
From the Windows desktop of the player, run the "Scala Player Configuration" tool. Again, not sure where it would be for your install you may have to dig a bit.
Once the tool is running look to the "Network" tab (first tab) and look for the Content Manager Location URL. Edit only the IP address and hit "Refresh" to see if it can connect. If it can then save and restart the Transmission Client or just reboot the player.
In the same "Scala Player Configuration" tool under the "Info" tab it will have all of the version information about the player components.

Good luck!


I am logged in on the CM as Admin and can't see System -> Server Settings or is this not visible in the older versions. Also don't see an area for you to enter the IP address of the CM.

Thanks

How old is "older versions"? If you're anywhere beyond version 10 and logged on to the main admin account with all permissions, you should have access to the Server Settings from the "System" menu (on the upper right hand side of the CM interface). As far as I know that's been there since the UI update.
18
Screens going blank probably means the player's license has expired. Once the player and CM are talking again you should be fine, just two things you need to do. These instructions are a bit oversimplified but hopefully it's enough to get you going:

In the Content Manager you have to configure its services with its new URL/IP address. Login to the CM as Administrator and go to:
System -> Server Settings.
From here under the "System Information" tab you should have all the version info you were looking for about the CM.
Under the "Client Connection" tab look for the field "Connection Host Address" and enter the new IP address of the Content Manager. Don't change anything else!
Restart the CM / Tomcat or just reboot the box to apply the settings.


On the player you need to configure the Scala software to look to the new IP address of the Content Manager:
Exit the player client <Alt><f4> (probably, it may be different for you depending on how it was configured).
From the Windows desktop of the player, run the "Scala Player Configuration" tool. Again, not sure where it would be for your install you may have to dig a bit.
Once the tool is running look to the "Network" tab (first tab) and look for the Content Manager Location URL. Edit only the IP address and hit "Refresh" to see if it can connect. If it can then save and restart the Transmission Client or just reboot the player.
In the same "Scala Player Configuration" tool under the "Info" tab it will have all of the version information about the player components.

Good luck!


I am logged in on the CM as Admin and can't see System -> Server Settings or is this not visible in the older versions. Also don't see an area for you to enter the IP address of the CM.

Thanks
19
Designer / Pie Chart
« Last post by chronogear on November 08, 2017, 01:52:17 PM »
Hello everyone,

Is there any way to make a dynamic Pie Chart on Scala Designer, apart from using like .SWFs or HTML5?

I mean native charts.

Really thanks.

ps:. couldnt find the information anywhere in documentation / forums and google about it.
20
Content Manager / Strange Template Behavior
« Last post by rhuffman8 on October 24, 2017, 11:39:23 AM »
(Designer: 11.03.02) (Content Manager: 11.03.00)

I've been having some issues with a template in Content Manager. When I upload the template (have tried both direct from Designer and to a script package for drag-and-drop upload) and go to the administration panel on the template's properties page, the template variables are spread out over 4 pages, several of them blank, and I've noticed some variables listed on more than one page. The first page only has the first variable and it's just a general mess.

If I try to create a message from this template, users are shown pretty much the same layout when it comes time to assign template variables and sometimes the assignments do not appear to work (blank spaces on the screen where elements should be, etc). Has anyone else seen this issue or have any suggestions for rectifying it? Thanks!

UPDATE: I've been having this issue with other templates. It seems that when I have more than one page in the script--even just a "special event" page, when the template is published, CM acts like the special events are actual display pages. The special events use the assignment on a template variable to determine the value of a local variable so I guess the template variable gets associated with the special event page. I can see why this is happening but it doesn't seem logical from an end-user usability standpoint.
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