Author Topic: Shuffle while playing not always possibly - V 11.x  (Read 782 times)

Offline GerMan

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Shuffle while playing not always possibly - V 11.x
« on: January 13, 2016, 06:18:41 AM »
Hello,
since version 11 the use of the order is only possible for order type "Shuffle" if not at the same time the option is used "Not to be adjacent". Otherwise there is mistake by the transmission from CM.

Problem Description
===================
Problem 1: Internal Problem in thread "Network Client Playable Plan Builder Task". Software is not functioning properly. Rebooting is suggested. Please contact Technical Support.

Technical Info
==============
SUPP:Failed to process a message sent to the playback manager, message 0x17C00005(New Plan Message (New Revision Received) - Plan for player


With the update of version 10.5 on version 11 there were also the following error messages:

Problem 1, Error 380.85: Internal Problem in thread "Network Client Playable Plan Builder Task". Software is not functioning properly. Rebooting is suggested. Please contact Technical Support.
SUPP:Failed to process a message sent to the playback manager, message 0x17C00005(New Plan Message (New Revision Received) - Plan for player "HKB-Foyer Saal Ost" revision identifier 48364910959, last revised at 2015-08-19T16:10:00+0200 server local time).
SUPP:Failed to generate playback scripts for channel "HKB-Foyer GroƟdisplays".
Error 380.85: (netclient) Invalid <not-adjacent> format: "17-18, 20-21, 1-35".
Must be in the form: "1-2, 3-4"

The last two lines of the error message point directly to a connection with the order Type "Shuffle".
Without use of the option "Not to be adjacent" the use of the order type is possible for Shuffle also easily in version 11.
Also with the use of players with version 10.5 in combination with actual Conten Manager of version 11.x there are no problems with these options.

I hope, one can use the order type "Shuffle" also soon again in combination with the option "Not do be adjacent".


Greeting
Maik
« Last Edit: January 13, 2016, 06:28:15 AM by GerMan »

Offline kim

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Re: Shuffle while playing not always possibly - V 11.x
« Reply #1 on: March 26, 2016, 02:22:15 AM »
Seeing the exact same behaviour on a system here. Running with CM v11.00.07 and player v11.00.06.

As soon as you add a playlist with non-adjacency rules into plan it prevent the it from being loaded.
« Last Edit: March 26, 2016, 02:28:11 AM by kim »

Offline GerMan

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Re: Shuffle while playing not always possibly - V 11.x
« Reply #2 on: March 26, 2016, 06:16:26 PM »
Unfortunately, I have still found no work around to handle the problem. It is sad that this error was not removed yet finally by Scala.

Do you also use workgroups for Media and Playlists?

Offline gproux

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Re: Shuffle while playing not always possibly - V 11.x
« Reply #3 on: April 07, 2016, 11:38:27 AM »
Hi all,

Guillaume from Scala APAC here.
One of our customers found a similar issue and reported it back to us. We reproduced and escalated to R&D.
They also repro-ed and are investigating the root causes. You should have some solutions for this in a near future release.

Offline kim

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Re: Shuffle while playing not always possibly - V 11.x
« Reply #4 on: April 13, 2016, 05:28:19 AM »
Awesome, thanks Guillaume - that was me. Any ETA on a resolution?

Offline dbarrans

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Re: Shuffle while playing not always possibly - V 11.x
« Reply #5 on: September 12, 2016, 10:06:39 AM »
This was fixed and released in 11.01.04 in August 2016.

- dan