Author Topic: Heartbeat failure, player boots, desktop then content show briefly then blank  (Read 466 times)

Offline jaydubster

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Hallo all, hoping somebody can help with this one.

Long story Short:
How can I reconfigure the IP addresses in the Scala player?


More details:
We have a scala player running 5 screens in a boardroom with a windows 8 PC in same rack as it's content manager/library.
Recently had to shutdown the whole rack, including polycom codec, PC, AMX, etc.
Scala hasn't put anything on the video wall since that shut down.

Things we know:
The content manager PC's IP address changed after the rack shut down, we're connect to it using the new IP.
The content manager PC is no longer speaking to the Player, if we power cycle the player content manager portal shows it's last heartbeat was before the rack shutdown.

Content manager web portal works fine aside from not connecting with player.
On power cycling the player, the video wall shows a boot sequence, followed by a windows like desktop (c/w recycle bin icon), loads the player software & shows the 5 static images it has stored to play, but they only show for about 20 seconds before all 5 screens go blank & power off.

Things I'm guessing;
I need to reconfigure the player with the new IP address of content manager


Apologies for the huge post, hoping it's in the correct section and somebody can give us some details to get this working again.
Thanks for your time,
Jay.

p.s. How do I see what version of content manager and player our boxes are running?
« Last Edit: February 07, 2017, 09:35:23 AM by jaydubster »

Offline cpmalone

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Screens going blank probably means the player's license has expired. Once the player and CM are talking again you should be fine, just two things you need to do. These instructions are a bit oversimplified but hopefully it's enough to get you going:

In the Content Manager you have to configure its services with its new URL/IP address. Login to the CM as Administrator and go to:
System -> Server Settings.
From here under the "System Information" tab you should have all the version info you were looking for about the CM.
Under the "Client Connection" tab look for the field "Connection Host Address" and enter the new IP address of the Content Manager. Don't change anything else!
Restart the CM / Tomcat or just reboot the box to apply the settings.


On the player you need to configure the Scala software to look to the new IP address of the Content Manager:
Exit the player client <Alt><f4> (probably, it may be different for you depending on how it was configured).
From the Windows desktop of the player, run the "Scala Player Configuration" tool. Again, not sure where it would be for your install you may have to dig a bit.
Once the tool is running look to the "Network" tab (first tab) and look for the Content Manager Location URL. Edit only the IP address and hit "Refresh" to see if it can connect. If it can then save and restart the Transmission Client or just reboot the player.
In the same "Scala Player Configuration" tool under the "Info" tab it will have all of the version information about the player components.

Good luck!




Offline devpatel1

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hello
thank you so much sir..

Offline cplommer

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Screens going blank probably means the player's license has expired. Once the player and CM are talking again you should be fine, just two things you need to do. These instructions are a bit oversimplified but hopefully it's enough to get you going:

In the Content Manager you have to configure its services with its new URL/IP address. Login to the CM as Administrator and go to:
System -> Server Settings.
From here under the "System Information" tab you should have all the version info you were looking for about the CM.
Under the "Client Connection" tab look for the field "Connection Host Address" and enter the new IP address of the Content Manager. Don't change anything else!
Restart the CM / Tomcat or just reboot the box to apply the settings.


On the player you need to configure the Scala software to look to the new IP address of the Content Manager:
Exit the player client <Alt><f4> (probably, it may be different for you depending on how it was configured).
From the Windows desktop of the player, run the "Scala Player Configuration" tool. Again, not sure where it would be for your install you may have to dig a bit.
Once the tool is running look to the "Network" tab (first tab) and look for the Content Manager Location URL. Edit only the IP address and hit "Refresh" to see if it can connect. If it can then save and restart the Transmission Client or just reboot the player.
In the same "Scala Player Configuration" tool under the "Info" tab it will have all of the version information about the player components.

Good luck!


I am logged in on the CM as Admin and can't see System -> Server Settings or is this not visible in the older versions. Also don't see an area for you to enter the IP address of the CM.

Thanks

Offline rhuffman8

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Screens going blank probably means the player's license has expired. Once the player and CM are talking again you should be fine, just two things you need to do. These instructions are a bit oversimplified but hopefully it's enough to get you going:

In the Content Manager you have to configure its services with its new URL/IP address. Login to the CM as Administrator and go to:
System -> Server Settings.
From here under the "System Information" tab you should have all the version info you were looking for about the CM.
Under the "Client Connection" tab look for the field "Connection Host Address" and enter the new IP address of the Content Manager. Don't change anything else!
Restart the CM / Tomcat or just reboot the box to apply the settings.


On the player you need to configure the Scala software to look to the new IP address of the Content Manager:
Exit the player client <Alt><f4> (probably, it may be different for you depending on how it was configured).
From the Windows desktop of the player, run the "Scala Player Configuration" tool. Again, not sure where it would be for your install you may have to dig a bit.
Once the tool is running look to the "Network" tab (first tab) and look for the Content Manager Location URL. Edit only the IP address and hit "Refresh" to see if it can connect. If it can then save and restart the Transmission Client or just reboot the player.
In the same "Scala Player Configuration" tool under the "Info" tab it will have all of the version information about the player components.

Good luck!


I am logged in on the CM as Admin and can't see System -> Server Settings or is this not visible in the older versions. Also don't see an area for you to enter the IP address of the CM.

Thanks

How old is "older versions"? If you're anywhere beyond version 10 and logged on to the main admin account with all permissions, you should have access to the Server Settings from the "System" menu (on the upper right hand side of the CM interface). As far as I know that's been there since the UI update.
Ryan Huffman
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