Author Topic: Problem 2005: Player invalid license  (Read 123 times)

Offline Dean Boock

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Problem 2005: Player invalid license
« on: February 15, 2017, 02:21:23 PM »
Our organization has 650 Android XMP-6200 & XMP-6250 media players, for the last couple of months we have up to 20 reports per day that the digital menu is blank. Using the Android management tool we restart the players remotely and this solves the problem. (Next day another list of different players)

In the CMS console under Network, Player Health I can see Problem: 2005: Player invalid license.

We have 650 licenses and all are assigned, we have also just upgraded Scala CMS to v11.02.03 to see if this helps but it has not.

I have resorted to restarting problematic players each morning but this is painful. Surely there has to be a simple fix for this?

Any help would be appreciated.